pojak Frequently Asked Questions

pojak requires a valid government-issued photo ID for KYC verification — a Bangladesh National Identity Card (NID) is the most commonly accepted document. Alternatively, you can submit a valid passport or a driving licence. In some cases, pojak may also request a recent utility bill or bank statement as proof of address. Uploading clear, legible copies speeds up the verification process significantly.

Standard KYC verification at pojak is completed within 24 hours of document submission in most cases. During peak periods — such as major BPL or T20 World Cup events — the process may take up to 48 hours. You will receive an email confirmation once your account is fully verified. Until verification is complete, deposits are accepted but withdrawals may be held pending review.

To reset your pojak password, click the 'Forgot Password' link on the login page and enter your registered mobile number or email address. pojak will send a one-time reset link to your registered contact. Follow the link, choose a new password of at least 8 characters containing a mix of letters and numbers, and confirm. If you do not receive the reset message within 5 minutes, check your spam folder or contact support via live chat.

No — pojak strictly permits one account per person. Duplicate accounts are detected automatically and result in suspension of all associated accounts and forfeiture of any balances. If you have previously registered an account and cannot access it, contact pojak support at [email protected] rather than creating a new one. pojak's responsible gaming tools, including self-exclusion, also depend on maintaining a single verified identity per player.

To deposit via bKash on pojak, log in to your account, navigate to the Cashier section, and select bKash as your payment method. Enter the amount you wish to deposit, then follow the on-screen instructions to complete the transfer from your bKash wallet to pojak's designated merchant number. The deposit appears in your pojak balance within 1 to 5 minutes. Always use the merchant number displayed on pojak's cashier page — never send funds to a personal number.

bKash deposits on pojak are credited within 1 to 5 minutes under normal conditions. If your balance has not updated after 10 minutes, take a screenshot of your bKash transaction confirmation — which includes the transaction ID — and submit it to pojak support via live chat. Support agents can manually verify and credit confirmed transactions, typically within minutes of receiving your proof of payment.

The minimum deposit on pojak is ৳200 BDT, regardless of the payment method used — bKash, Nagad, Rocket, Upay, Visa, or Mastercard. There is no maximum single deposit limit set by pojak, though your mobile wallet provider (bKash, Nagad, Rocket) may impose their own per-transaction limits. For larger deposits, you can make multiple transactions within the same session to reach your desired balance.

The minimum withdrawal amount on pojak is ৳500 BDT. Withdrawals below this threshold cannot be processed. To request a withdrawal, go to the Cashier section in your account dashboard, select your preferred withdrawal method (bKash, Nagad, Rocket, or bank transfer), enter the amount, and confirm. Your account must be fully KYC-verified before any withdrawal is approved. pojak does not charge a withdrawal fee, though your wallet provider may apply their own transaction fees.

pojak processes withdrawal requests within 1 to 6 hours for bKash and Nagad — the two fastest methods available to Bangladeshi players. Rocket and Upay withdrawals are typically settled within 6 to 12 hours. Bank transfers to Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank can take 1 to 3 business days depending on the receiving bank's processing schedule. All withdrawal timings are measured in Bangladesh Standard Time (BST, UTC+6).

pojak does not charge any fees on deposits or withdrawals. The full amount you deposit arrives in your game balance, and the full withdrawal amount is sent to your wallet or bank account. However, your mobile money provider — bKash, Nagad, or Rocket — may deduct a small transaction fee on their end according to their own tariff schedules. pojak has no control over third-party provider fees and recommends checking your wallet provider's current rates.

Yes — pojak requires that you use the same mobile wallet number for both deposits and withdrawals. This policy is part of pojak's anti-money laundering (AML) controls and helps protect your account. If your registered bKash or Nagad number changes, contact pojak support before attempting a withdrawal, as sending funds to an unregistered number will delay processing and may trigger an account review.

To bet on BPL (Bangladesh Premier League) cricket on pojak, navigate to the Cricket section from the main menu, then browse the upcoming BPL fixtures listed under the tournament filter. Click any match to view all available markets — match winner, top batsman, total runs, over/under, and more. Select your market, enter your stake in BDT, review the odds, and confirm your bet. BPL markets open several days before each game and go live in-play once the match starts.

Yes — pojak offers live in-play betting on cricket matches including BPL, IPL, and T20 World Cup fixtures. In-play markets update ball-by-ball and include wicket bets, over run totals, next dismissal method, and match result at any given point. Odds shift in real time based on match conditions, so in-play betting moves fast. pojak recommends having your stake ready before the market you want to target goes live, as some markets suspend briefly between deliveries.

pojak's slots library includes hundreds of titles from leading studios including Pragmatic Play, NetEnt, and Microgaming. You will find everything from classic three-reel fruit machines to five-reel video slots with bonus rounds, multipliers, and free spin features. Popular titles with Bangladeshi players include high-volatility games with large jackpot potential. Use the category filters in the Slots section to sort by provider, volatility level, or minimum bet size.

pojak is fully optimised for mobile browsers on Android and iOS devices — no app download is required. Simply open pojak.net in your mobile browser (Chrome, Firefox, or Safari all work well), log in, and access the full platform including sports betting, slots, live casino, and cashier. The mobile interface automatically adjusts to your screen size. pojak's mobile experience is designed to work well on mid-range Bangladeshi smartphones with a standard 4G connection.

Return to Player (RTP) varies by individual slot title, but pojak exclusively features games from certified providers whose titles have independently audited RTPs — typically ranging from 94% to 97% across the catalogue. The RTP for a specific game is displayed in that game's information panel, usually accessible via the 'i' icon within the game window. Higher RTP means a lower theoretical house edge over time, though RTP is calculated across millions of spins and does not predict any individual session outcome.

pojak offers a welcome bonus to newly registered and verified players on their first deposit. The bonus details — including the match percentage, maximum bonus amount in BDT, and any minimum deposit threshold — are displayed on the Promotions page inside your account. To claim, make your first qualifying deposit after your account is verified; the bonus is credited automatically. Read the wagering requirements carefully before claiming, as the bonus must be wagered a specified number of times before any associated winnings can be withdrawn.

Wagering requirements specify how many times a bonus amount must be bet before it converts to withdrawable real-money winnings. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before the bonus balance can be withdrawn. pojak's full wagering terms — including which game types contribute to wagering and any time limits — are published in the Terms & Conditions section of each promotion. Always read these before opting in to a bonus offer.

Free spins on pojak are awarded as part of promotional offers and are credited to a specific slot game. Each free spin has a fixed coin value and is played on the designated game. Any winnings generated from free spins are credited as bonus funds, which are subject to the wagering requirements stated in the relevant promotion. Free spins expire after a set number of days if not used, so log in and use them before the expiry date displayed in your Bonus section.

pojak rewards regular players through an ongoing loyalty programme. As you play, you accumulate loyalty points that can be exchanged for bonus funds or used to unlock higher account tiers with improved benefits — such as faster withdrawal processing, higher deposit limits, and access to exclusive promotions during major cricket events like the BPL and IPL. Full details of the current loyalty programme structure are available in the Promotions section of your account dashboard.

Yes — pojak allows players to forfeit an active bonus at any time from the Bonus section of the account dashboard. Be aware that forfeiting a bonus will remove the bonus balance and any winnings accrued from it, but will restore full access to your cash balance for withdrawal purposes. If you are unsure whether forfeiting a bonus is the right decision for your situation, pojak's live chat support team can explain the implications before you confirm.

pojak is a safe and reliable platform that uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Player funds are held separately from operational funds, ensuring your balance is protected. pojak uses certified random number generators for all casino games, ensuring fair and unbiased outcomes. All transactions via bKash, Nagad, and Rocket go through the official payment networks, not informal channels. pojak's support team is available 24/7 to assist with any account security concern.

pojak operates as an online gambling platform and maintains standard industry safeguards including SSL encryption, KYC verification, and responsible gaming tools. pojak does not make specific claims about licensing by Bangladeshi government bodies. Players are responsible for understanding the laws applicable to online gambling in their own jurisdiction before registering. pojak strongly recommends that all players in Bangladesh review their local regulations independently prior to opening an account.

The minimum age to register and play on pojak is 18 years. This rule is enforced without exception for all players in Bangladesh. During account registration and KYC verification, pojak requires documentary proof of age — a National Identity Card, passport, or other government-issued photo ID. Any account found to belong to a person under the age of 18 will be immediately suspended and any remaining balance handled in accordance with pojak's Terms and Conditions.

To self-exclude from pojak, log in to your account, navigate to the Responsible Gaming section in your account settings, and select the Self-Exclusion option. Choose your preferred exclusion period — options range from 6 months to permanent exclusion — and confirm. Self-exclusion takes effect within minutes and cannot be reversed before the selected period ends. If you cannot access your account, email [email protected] with the subject line 'Self-Exclusion Request' and the team will process it within 24 hours.

pojak provides a full suite of responsible gaming tools accessible from every player's account dashboard. These include personalised deposit limits (daily, weekly, and monthly), session time-out options ranging from 24 hours to 30 days, full self-exclusion for periods of 6 months to lifetime, and reality-check reminders that display your session duration and net result. pojak also monitors player behaviour patterns and will proactively reach out to players whose activity suggests potential gambling-related harm. All tools are free and available immediately.