pojak Responsible Gaming

1. 18+ Age Restriction

During the account registration and KYC verification process, pojak requires all players to confirm their date of birth and submit valid identity documentation. Acceptable documents include a National Identity Card (NID), passport, or other government-issued photo ID issued by Bangladeshi authorities. Any account found to belong to a person under the age of 18 will be suspended immediately, all pending withdrawals will be frozen, and any remaining balance will be handled in accordance with pojak's Terms & Conditions.

pojak uses third-party identity verification services as an additional layer of age assurance. If our systems flag any doubt about a player's age at any point — whether at registration or during ongoing account activity — pojak reserves the right to request further documentation and suspend account activity until verification is complete.

2. Recognising Problem Gambling

Gambling becomes a problem when it stops being a leisure activity and starts interfering with a person's finances, relationships, work, or mental well-being. Problem gambling can affect anyone — it does not discriminate by income, education, or background. The earlier a problem is recognised, the easier it is to address.

pojak encourages all players to regularly reflect on their gambling habits. The following self-assessment questions are designed to help you evaluate whether gambling may be becoming a concern:

3. Deposit Limits

pojak provides every registered player with the ability to set personalised deposit limits on their account. Deposit limits cap the total amount you can deposit into your pojak account over a chosen time period, giving you a reliable financial guardrail that works in the background regardless of how you feel in any given session.

Available Deposit Limit Periods

• Daily deposit limit: Sets a maximum amount depositable within a single 24-hour period
• Weekly deposit limit: Sets a maximum amount depositable across a rolling 7-day window
• Monthly deposit limit: Sets a maximum amount depositable within a calendar month

How to Set a Deposit Limit

Deposit limits can be set directly from your account dashboard after logging in to pojak. Navigate to the Responsible Gaming section of your account settings, select "Deposit Limits", and enter your chosen limit in BDT (Bangladeshi Taka). The limit takes effect immediately upon saving.

Reducing vs. Increasing Limits

Reducing a deposit limit takes effect immediately. If you lower your daily limit from ৳10,000 to ৳5,000, the new lower limit applies the moment you save the change — you cannot override it until the cooling-off period has elapsed. Increasing a deposit limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This asymmetry is intentional — it ensures that impulsive decisions to increase spending are slowed down, while decisions to reduce spending are acted on without delay.

4. Time-Out & Cooling-Off

Sometimes a short break is all that is needed. pojak's time-out feature allows players to temporarily suspend their account for a defined period without permanently closing it. During a time-out, you will not be able to log in, place bets, play games, or make deposits. Any active bets placed before the time-out began will still be settled normally.

Available Time-Out Periods

Activating a Time-Out

To activate a time-out, go to the Responsible Gaming section in your account dashboard and select "Take a Break". Choose your preferred duration and confirm. The suspension takes effect within minutes. A time-out cannot be reversed before the selected period expires — this is a deliberate safeguard to ensure the break serves its purpose.

Once your time-out period ends, your account will be automatically reactivated and you will be able to log in again. pojak will send a brief reminder email at the point of reactivation prompting you to reflect on whether you wish to continue playing or extend your break.

5. Self-Exclusion

Self-exclusion is the most comprehensive responsible gaming tool pojak offers. It is designed for players who feel that gambling has become a serious problem and who want to stop completely for an extended period. When you self-exclude, your pojak account is fully blocked — you cannot log in, deposit, bet, or play for the entire duration of the exclusion.

Self-Exclusion Periods Available

• 6 months — Minimum self-exclusion period
• 1 year
• 2 years
• 5 years
• Permanent — Indefinite exclusion with no automatic end date

What Happens During Self-Exclusion

• Your account is immediately suspended — login is blocked
• All promotional and marketing communications are stopped
• Any balance in your account is retained safely and returned to you upon request at the end of the exclusion period
• pojak's systems flag your details to prevent re-registration during the exclusion window
• Pending withdrawals that were initiated before self-exclusion will be processed normally

Requesting Self-Exclusion

Self-exclusion can be initiated from the Responsible Gaming section of your account dashboard. If you are unable to access your account or prefer to request exclusion directly, contact pojak support via live chat or email at [email protected]. Our support team will process a self-exclusion request within 24 hours of receipt and will confirm by email once your account has been suspended.

6. Parental Controls

If you share a computer, tablet, or mobile device with children or young people, it is important to take steps to prevent them from accessing gambling websites. pojak strongly recommends using independent parental control software to restrict access to gambling content on any shared device.

Practical Steps for Parents and Guardians

• Never share your pojak login credentials with anyone, including family members
• Log out of your pojak account after every session on shared devices
• Enable device-level parental controls on shared smartphones and tablets
• Use browser-based content filtering to block gambling category sites on family computers
• Secure your mobile financial accounts (bKash, Nagad, Rocket) with PIN codes that are not shared with children
• Talk openly with young people about the risks associated with gambling

pojak's registration process requires identity verification, which acts as a barrier against underage access. However, no platform-level control is a substitute for responsible device management at home. If you believe a minor has accessed your pojak account, contact our support team immediately so we can investigate and take appropriate action.

7. Getting Help & Support

Reaching out for help is a sign of strength, not weakness. If you feel that gambling is no longer something you can control on your own, pojak's support team is available around the clock to assist — and there are additional resources you can access independently.

Contact pojak Support

Warning Signs That It's Time to Seek Help

Beyond the self-assessment checklist above, the following are clear signals that professional support may be beneficial:

• Gambling has caused you to miss payments on rent, utilities, or bKash/Nagad obligations
• You have lied to family members about how much time or money you spend gambling
• You feel anxious, depressed, or hopeless when you are not gambling
• Gambling is the primary way you cope with stress, loneliness, or difficult emotions
• You have previously tried to stop gambling and found you could not

If any of these resonate, please do not wait — contact pojak support today and request a self-exclusion or time-out. Our team treats every responsible gaming request with complete confidentiality and without judgement.

8. pojak's Commitment to Responsible Gaming

Responsible gaming is not a box that pojak ticks for compliance purposes — it is a genuine operational priority that shapes how we build and run the platform. Every new feature added to pojak is evaluated for its potential impact on player welfare before it goes live. Our responsible gaming framework is reviewed and updated regularly to reflect current best practice.

What pojak Does Proactively

• Monitors player betting patterns using automated responsible gaming detection tools
• Proactively contacts players whose usage patterns indicate potential risk — before a problem escalates
• Enforces strict 18+ age verification at registration and during ongoing account reviews
• Provides clear, accessible responsible gaming tools to every player at all times via the account dashboard
• Trains support staff specifically to handle responsible gaming conversations with sensitivity and care
• Ensures all promotional material carries clear 18+ labelling and responsible gaming messaging

Our Principles

pojak operates on the principle that a sustainable, enjoyable gambling platform is one where players stay in control. Short-term revenue from a player in distress is never worth more than that player's long-term well-being. We would rather a player take a month off and return refreshed than continue playing in a harmful pattern. That is not just policy — it is how we genuinely run the business.